Before downloading, you must confirm your current firmware version to ensure compatibility. Upgrading with the wrong file can "brick" your DVR. Log in to your DVR's web interface or local menu.
Alternatives & upgrade path
The "extra quality" firmware for the DS-7104HWI-SH is V3.4.92 build 170518 (or the latest build ending in 170929 for some regions). Do not attempt to install firmware from the DS-7104HWI- SL or DS-7104HGHI models—they are incompatible. hikvision dvr ds7104hwish firmware download extra quality
The Hikvision Europe Portal maintains a "Phased Out" section specifically for the DS-7100HWI-SH series. Before downloading, you must confirm your current firmware