Add a credit card, debit card (Bancontact/Mastercard/Visa), or PayPal account for seamless ticket purchasing.
Interpretation: The COVID‑19 pandemic accelerated digital adoption as contactless travel became preferred. By 2023, over half of all single tickets were purchased via the portal or its integrated app. stib mivb portail
The portal is designed to integrate with the wider Brussels mobility ecosystem. The portal is designed to integrate with the
Looking forward, the "Portail" is slowly merging with the mobile application experience. The trend is moving toward "MaaS" (Mobility as a Service), where the distinction between the website (for planning) and the app (for validation) disappears. The goal is a unified digital pass that handles bike sharing (Villo), scooter rentals, and metro access all in one interface—a goal STIB-MIVB is actively pursuing. The goal is a unified digital pass that
If you are preparing a project or a business case, use the framework to define what a user does on the portal.
STIB‑MIVB is the public transport operator for the Brussels‑Capital Region, managing metro, tram, and bus networks. Historically, travellers obtained information via paper timetables, call centres, or on‑screen displays at stops. In the mid‑2010s, the organisation launched an integrated online portal (www.stib-mivb.be) offering: