| Symptom | Likely Driver Issue | Solution | | :--- | :--- | :--- | | PC freezes when plugging in card | Corrupt driver install | Use AverMedia "Cleaner Utility" tool | | Audio is 2 seconds behind video | Not using AverMedia audio driver | In OBS, set Audio device to "AverMedia GL310 Audio" (not Digital Interface) | | Stream looks pixelated | Driver is using generic MS driver | Reinstall manufacturer driver and disable Windows auto-update for this device | | RECentral doesn't see device | USB Selective Suspend is ON | Go to Power Options > Disable USB Selective Suspend |