| Problem | Solution | |---------|----------| | “Scanner not found” | Reinstall driver; try USB first, then Wi-Fi. | | OCR not working | Re-run installer and check “OCR language pack” option. | | Old scans missing | ScanSnap Home stores data in Documents/ScanSnap Home . | | Installer fails (Windows) | Disable antivirus temporarily; run as Administrator. | | Mac permission errors | Go to Privacy settings → Reset permissions for ScanSnap Home. |