Here is everything you need to know about the process, from why you might need one to how to get it done. Does the NexDock 360 Need Regular Updates?

If you encounter persistent issues that seem like they require a firmware fix—such as unresponsive touchpads or display glitches—the following steps are recommended: Check Connections : Ensure you are using the provided USB-IF Certified Gen2 USB-C 3.1 cable

For persistent hardware malfunctions, Nex Computer recommends opening a help desk ticket through your account at secure.nexdock.com.

The most significant feature added via post-launch firmware updates is .

: If the keyboard isn't responding, try disconnecting and reconnecting the USB-C cable or toggling the OSD control panel by swiping down with two fingers on the bottom right of the touchscreen. Should You Update?

Users often seek firmware updates to fix specific hardware quirks. Most have known workarounds: Trackpad Sensitivity & Palm Rejection: